Free Shipping & Free Returns on All U.S. Orders

FAQs

GENERAL

Why B Health?

  • So many reasons we don’t know where to start!
  • 1) We are a luxury healthcare apparel brand providing ethically manufactured products to healthcare professionals worldwide.
  • 2) We offer styles at affordable prices that support fair wages for our garment workers. We use inspiration from our sister brand, behno, which is an ethical and sustainable fashion handbag label, to bring luxury to the healthcare space.
  • 3) You come first: Our styles, fit and fabric are designed by interviewing healthcare professionals across a variety of ages and employment settings to develop the most optimal design.

Does your apparel wrinkle?

  • While we’re working on an innovative fabrication that will be wrinkle resistant, our current fabric has 40% polyester content, which reduces wrinkling dramatically compared to traditional cotton scrubs.

How thick is the fabric? Will it breathe in hot weather or warmer settings?

  • The fabric on our Classic Fit Top and Classic Fit Pant is built to last. The 60% cotton content of this style provides breathability for those hectic shifts, while just the right amount of polyester prevents wear and tear and allows for easy care. This particular fabric will not only breathe in hot weather and warmer settings, but it will also keep you warm in those cooler spaces. We think it’s a great weight for year-round use!

What if the color or size I want is sold out?

  • Email us at info@bhealthapparel.com. If we don’t have the color you want, we’ll pass on the request to our design team. We always design with you in mind, so we love to receive this type of feedback. Past feedback has helped us develop tall sizes, men’s uniforms and new colors, which are coming soon! Subscribe to our newsletter to find out when here.

Can I buy B Health products in stores?

  • At this time, you can only find B Health products on our website. We offer free shipping and returns to make it easier for you to try different sizes and colors.

Do you do group orders?

  • Yes, we have worked with many teams and several larger groups. Please email us at info@bhealthapparel.com to learn more about our group order services.

Can I get my apparel embroidered?

  • At this time, we only offer embroidery on group orders.

Can you make custom sets?

  • If you have requests for a specific design element you’d like to see on future apparel offerings, we’d be happy to pass the suggestion onto our design team. Email us your thoughts at info@bhealthapparel.com.

 

SIZING

Do you have petite sizes?

  • We currently have petite sizes in women’s pants.

Do you have tall sizes?

  • We will have tall sizes coming soon—subscribe to our newsletter to find out when here.

Do you have a size guide?

  • We do! For each item, we include a link to our sizing chart. It will outline how to measure and choose the appropriate size. For more personalized advice, please email info@bhealthapparel.com, and one of our B Health Gurus will get back to you to help you determine your perfect fit.

Does your apparel fit true to size?

  • We like to think it does!
  • If you like to wear roomier tops, we recommend sizing up on the tops.
  • If you like to tuck in your top into your pants, we recommend sizing up on the pants.
  • For more personalized advice, please email us at info@bhealthapparel.com, and one of our B Health Gurus will get back to you to help you determine your perfect fit.

What if I don’t see my size?

  • Send us an email at info@bhealthapparel.com. We restock our out of stock sizes regularly, and we can always provide status updates on when these sizes will be back in stock.

 

ORDERING

Can I use more than one promo code on an order?

  • Only one promo code can be used on each order. For more information, please check out the Sales/Discounts/Promo Codes section of our Customer Care Policy.
  • Please keep in mind, all items discounted with promo codes or on sale are final sale and do not qualify for returns. We can accommodate exchanges—just email us at info@bhealthapparel.com.

Can promo codes be applied to sale items?

  • Promo codes are not valid on sale items or during sales. For more information, please check out the Sales/Discounts/Promo Codes section of our Customer Care Policy.
  • Please keep in mind, all items discounted with promo codes or on sale are final sale and do not qualify for returns. We can accommodate exchanges—just email us at info@bhealthapparel.com.

Can I make edits to my order after I’ve placed an order?

  • If you wish to modify or cancel your order, please send an email as soon as possible to info@bhealthapparel.com and we will make every effort to accommodate your request. However, once an order has been processed for shipment, we are unable to modify or cancel the order for any reason. In this case, please refer to our return policy and return your purchase once you have received it. If you would like to purchase a different product, please visit our website or contact info@bhealthapparel.com to work with a B Health Guru.

How can I track the status of my order?

  • A shipping confirmation is emailed to you as soon as your purchase has been shipped. We provide tracking numbers contained within the shipment notification email when your order leaves our distribution center, and maintain a tracking number for each delivery. If you have questions about the delivery of your purchase, please contact a B Health Guru via email at info@bhealthapparel.com.

Do you store my credit card information?

  • No. B Health has no access to your card number, and this information is not stored in our database.

 

SHIPPING

How much is shipping?

  • For US orders, we offer free ground shipping. Next day shipping is $45 and second-day shipping is $30.
  • For International orders, we charge a flat fee of $35.

Where do you ship?

  • We ship all over the world.

Do you offer international shipping?

  • Yes, we ship all over the world. We charge a flat fee of $35 for international shipping.

How long will it take for my order to arrive?

  • To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method (i.e. UPS Next Day, Second-Day, Ground). Orders are processed and delivered Monday through Friday, excluding holidays. B Health cannot be responsible for unanticipated delays.

What if I need my order sooner than ground shipping will offer?/ Can I expedite my order?

  • If you need your order sooner than our complimentary ground shipping offers, we provide Next Day shipping for $45 and Second Day shipping for $30.

Can I edit my shipping info after I’ve placed my order?

  • If you wish to modify your address, please send an email as soon as possible to info@bhealthapparel.com and we will make every effort to accommodate your request. However, once an order has been processed for shipment, we are unable to modify or cancel the order for any reason

 

RETURNS & EXCHANGES

What is your return policy?

  • B Health wants to ensure your complete satisfaction. For B Health online purchases, we will accept full-priced merchandise accompanied by a return authorization number. The return authorization must be requested within 14 days of receiving your order. Return packages must be postmarked no later than 15 days from the date of original purchase.
  • Keep in mind, all items discounted with promo codes are not eligible for returns. Sale items are final sale and do not qualify for returns and exchanges.

How do I get a return shipping label?

  • We will gladly provide a return authorization number and complimentary return shipping label if requested to info@bhealthapparel.com within 14 days of receiving your order. A B Health Guru will provide you with the complimentary return label. Please review our Customer Care Policy for more information on our return process.

How do I make an exchange?

  • For an exchange of a product, please follow the return guidelines and place a new order online. Your refund will be processed within 2-3 weeks after the return shipping date and your account will be charged once the exchange item has been shipped. Please review our Customer Care Policy for more information on our return process.

Where can I find my order number?

  • An order number will appear at the end of the checkout process. Once an order is placed, you will receive an email confirmation with your order number.

What if I don’t want to use the prepaid label?

  • If you would prefer to return your items through your preferred carrier, please keep in mind we do not reimburse fees for using your own method. Return shipping is only free if you use the complimentary label we provide. If you choose to use your own preferred carrier, please be sure to save your tracking number so we can better help with any issues. B Health will not be liable for any shipments that aren’t received by our warehouse.

How long will it take to receive my refund?

  • Once we have received and processed your return, you will be notified by email. Please allow 2-3 weeks from the shipping date for your refund.

Can I return my embroidered item?

  • We do not accept returns on embroidered items.