free shipping on orders over $60

Customer Care

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ONLINE PURCHASE INFORMATION
FOR BEHNO, LLC. / B HEALTH
REVISED AS OF: JULY 2018 
THIS ON-LINE PURCHASE INFORMATION GOVERNS PURCHASES MADE THROUGH THIS WEBSITE AND DOES NOT APPLY TO PURCHASES MADE IN INDEPENDENT RETAILERS OF BEHNO / B HEALTH PRODUCTS.
PRODUCT AVAILABILITY 
ALL PRODUCTS ARE SUBJECT TO AVAILABILITY. WHILE WE MAKE EVERY EFFORT TO ONLY DISPLAY ITEMS THAT ARE CURRENTLY IN STOCK AND AVAILABLE TO SHIP, THERE MAY BE INSTANCES FROM TIME TO TIME WHERE WE RUN OUT OF STOCK IN AN ITEM. ONCE AN ORDER IS PLACED, YOU WILL RECEIVE AN EMAIL CONFIRMATION. PLEASE NOTE, HOWEVER, THAT THIS EMAIL CONFIRMATION DOES NOT GUARANTEE THE AVAILABILITY OF THE PRODUCTS YOU SELECTED FOR PURCHASE. UPON YOUR ORDER BEING APPROVED AND PROCESSED FOR SHIPMENT YOU WILL RECEIVE A SECOND EMAIL CONTAINING THE DETAILS OF YOUR ORDER AND A TRACKING NUMBER. AS NECESSARY, WE RESERVE THE RIGHT TO LIMIT THE QUANTITY OF PRODUCTS WE SUPPLY; SUPPLY ONLY PART OF AN ORDER OR TO DIVIDE UP ORDERS. WE ALSO RESERVE THE RIGHT TO ALTER THE TERMS OR DURATION OF ANY SPECIAL OFFERS OR SALE PROMOTION. IF WE ARE UNABLE TO FILL YOUR ORDER WE WILL ATTEMPT TO CONTACT YOU AND IF WE ARE UNABLE TO CONTACT YOU, WE WILL TREAT THE ORDER AS CANCELLED. EACH CLIENT MAY MAKE ON-LINE PURCHASES OF UP TO FIVE ITEMS PER STYLE. IF YOU WOULD LIKE TO PURCHASE ADDITIONAL QUANTITIES, PLEASE CONTACT A B HEALTH SALES REPRESENTATIVE AT INFO@BHEALTHAPPAREL.COM
PRICING AND PAYMENT OPTIONS 
WHILE WE TRY TO ENSURE THAT ALL PRICES ON OUR WEBSITE ARE ACCURATE, ERRORS MAY OCCUR. IF WE DISCOVER AN ERROR IN THE PRICE OF THE MERCHANDISE YOU HAVE ORDERED, WE WILL GIVE YOU THE OPTION OF RECONFIRMING YOUR ORDER AT THE CORRECT PRICE OR CANCELING IT. IF WE ARE UNABLE TO CONTACT YOU, WE WILL TREAT THE ORDER AS CANCELLED. TITLE TO ANY PRODUCTS YOU ORDER ON THIS WEBSITE, AND RISK OF LOSS OR DAMAGE TO PRODUCTS, PASSES TO YOU ON DELIVERY OF THE PRODUCTS, PROVIDED THAT WE HAVE RECEIVED PAYMENT IN FULL FOR THE PRODUCTS. PRICES DISPLAYED ON THE B HEALTH WEBSITE ARE QUOTED IN U.S. DOLLARS. B HEALTH ONLY ACCEPTS AMERICAN EXPRESS, MASTERCARD, VISA OR PAYPAL FOR ON-LINE PURCHASES. PLEASE NOTE THAT YOUR CREDIT CARD WILL NOT BE CHARGED AT THE TIME YOU SUBMIT YOUR ORDER. THE TRANSACTION WILL BE CHARGED TO YOUR CREDIT CARD ONLY AFTER WE HAVE VERIFIED YOUR CARD DETAILS, RECEIVED CREDIT AUTHORIZATION, CONFIRM STOCK AVAILABILITY, AND YOUR ORDER IS READY TO BE SHIPPED.
PRICE ADJUSTMENT POLICY 
B HEALTH IS HAPPY TO OFFER A ONE-TIME PRICE ADJUSTMENT ON FULL-PRICE ITEMS PURCHASED WITHIN SEVEN DAYS OF THE ITEM BEING PLACED ON SALE. PLEASE BE AWARE THAT THE EXACT STYLE, SIZE AND COLOR MUST BE AVAILABLE FOR PURCHASE AT THE TIME OF REQUEST. ALL APPROVED SALE PRICE ADJUSTMENTS WILL BE CREDITED TO THE CARDHOLDER IN THE ORIGINAL FORM OF PAYMENT WITHIN TEN BUSINESS DAYS. WE ARE UNABLE TO OFFER A PRICE ADJUSTMENT ON ITEMS ORIGINALLY PURCHASED IN A SALE OR ON ANY SPECIAL PROMOTION ITEMS THAT ARE TEMPORARILY REDUCED IN PRICE. ONCE AN ITEM HAS BEEN PURCHASED AT A DISCOUNTED SALE PRICE, NO PRICE ADJUSTMENT WILL BE OFFERED SHOULD THE ITEM BE FURTHER MARKED-DOWN. WE DO NOT PRICE MATCH ITEMS PLACED ON SALE WITH ANOTHER RETAILER OR ONLINE STORE.
SALES TAX 
B HEALTH CHARGES STATE, LOCAL AND COUNTY TAXES ON ON-LINE TRANSACTIONS, AS REQUIRED BY APPLICABLE LAWS. PLEASE NOTE THAT YOUR ON-SCREEN TRANSACTION TOTAL REFLECTS ESTIMATED TAX. THE ACTUAL SALES TAX WILL BE CALCULATED WHEN YOUR ORDER IS SHIPPED AND MAY VARY FROM THE ESTIMATED TAX. 
SHIPPING AND DELIVER 
ALL DOMESTIC ORDERS ARE SHIPPED VIA USPS OR UPS FOR SECURITY REASONS. IN ADDITION, PURCHASES MAY NOT BE SHIPPED TO P.O. BOXES OR APO/FPO ADDRESSES, WHICH ARE NOT AVAILABLE THROUGH UPS OR USPS. TO ESTIMATE THE TOTAL DELIVERY TIME FOR YOUR PURCHASE, PLEASE ALLOW ONE TO TWO BUSINESS DAYS TO PROCESS YOUR ORDER FOR SHIPMENT, IN ADDITION TO THE TIME INDICATED BY YOUR PREFERRED SHIPPING METHOD (I.E. UPS NEXT DAY, SECOND-DAY, GROUND). ORDERS ARE PROCESSED AND DELIVERED MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS. BEHNO CANNOT BE RESPONSIBLE FOR UNANTICIPATED DELAYS.
DOMESTIC SHIPPING METHODS AND FEES 
ORDERS ABOVE $60 – FREE GROUND SHIPPING
ORDERS UNDER $60 - $12 GROUND SHIPPING
NEXT-DAY $45.00
SECOND-DAY $30.00
INTERNATIONAL SHIPPING METHODS AND FEES 
ALL INTERNATIONAL SHIPPING IS $35. ALL INTERNATIONAL SHIPPING IS DONE THROUGH UPS OR USPS. 
TRACKING 
 A SHIPPING CONFIRMATION IS EMAILED TO YOU AS SOON AS YOUR PURCHASE HAS BEEN SHIPPED. WE PROVIDE TRACKING NUMBERS CONTAINED WITHIN THE SHIPMENT NOTIFICATION EMAIL WHEN YOUR ORDER LEAVES OUR DISTRIBUTION CENTER, AND MAINTAIN A TRACKING NUMBER FOR EACH DELIVERY. IF YOU HAVE QUESTIONS ABOUT THE DELIVERY OF YOUR PURCHASE, PLEASE CONTACT A CUSTOMER CARE REPRESENTATIVE VIA EMAIL
AT:
RETURN POLICY FOR ONLINE PURCHASES 
 B HEALTH WANTS TO ENSURE YOUR COMPLETE SATISFACTION. FOR B HEALTH ONLINE PURCHASES, WE WILL ACCEPT FULL-PRICED MERCHANDISE ACCOMPANIED BY A RETURN AUTHORIZATION NUMBER. THE RETURN AUTHORIZATION MUST BE REQUESTED WITHIN 14 DAYS OF RECEIVING YOUR ORDER. RETURN PACKAGES MUST BE POSTMARKED NO LATER THAN 15 DAYS FROM THE DATE OF ORIGINAL PURCHASE. ALL SALE MERCHANDISE IS A FINAL SALE AND DO NOT QUALIFY FOR RETURNS OR EXCHANGES. MERCHANDISE MUST BE RETURNED WITH THEIR ORIGINAL PACKAGING. MERCHANDISE MUST BE UNUSED, UNWORN AND IN AN UNALTERED CONDITION. ALL ORIGINAL TICKETS MUST BE ATTACHED AND A COPY OF YOUR INVOICE MUST BE ENCLOSED WITH YOUR RETURN AUTHORIZATION NUMBER CLEARLY DOCUMENTED. B HEALTH RESERVES THE RIGHT TO REFUSE THE RETURN OF ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE CRITERIA. IN SUCH INSTANCES, B HEALTH WILL SEND THE PRODUCT(S) BACK AT THE CUSTOMER’S EXPENSE. REFUNDS WILL ONLY BE ISSUED IN THE SAME FORM AS PAYMENT AND SHIPPING COSTS ARE NON-REFUNDABLE. FOR MULTIPLE PRODUCT ORDERS, WE KINDLY ASK THAT THE MERCHANDISE BE RETURNED IN ONE CONSOLIDATED PACKAGE. THERE IS A $10 RESTOCKING FEE FOR DOMESTIC ORDERS AND A $30 RESTOCKING FEE FOR INTERNATIONAL ORDERS.
RETURN BY MAIL 
 REQUEST A RETURN AUTHORIZATION NUMBER WITHIN 14 DAYS OF RECEIVING YOUR ORDER. SIGN INTO ‘MY ACCOUNT’. IN ‘PURCHASE HISTORY’, SELECT YOUR ORDER FROM THE DROP-DOWN MENU AND CLICK ON THE ITEMS YOU WOULD LIKE TO RETURN. IF YOU DO NOT HAVE AN ACCOUNT, PLEASE CONTACT INFO@BHEALTHAPPAREL.COM TO RECEIVE A RETURN AUTHORIZATION NUMBER. 
PACK YOUR UNUSED MERCHANDISE SECURELY AND ENSURE THAT THE RETURN AUTHORIZATION NUMBER IS INDICATED ON A COPY OF YOUR INVOICE. BE SURE TO NOTE THE TRACKING NUMBER FOR YOUR RECORDS.
ONCE WE HAVE RECEIVED AND PROCESSED YOUR RETURN YOU WILL BE NOTIFIED BY EMAIL. PLEASE ALLOW 2-3 WEEKS FROM THE SHIPPING DATE FOR YOUR REFUND. FOR AN EXCHANGE OF A PRODUCT, PLEASE FOLLOW THE RETURN GUIDELINES AND PLACE A NEW ORDER ONLINE. YOUR REFUND WILL BE PROCESSED WITHIN 2-3 WEEKS AFTER THE RETURN SHIPPING DATE AND YOUR ACCOUNT WILL BE CHARGED ONCE THE EXCHANGE ITEM HAS BEEN SHIPPED.
PLEASE SEND ALL RETURNS AND EXCHANGES TO THE FOLLOWING ADDRESS: 
BEHNO LLC 
C/O B HEALTH ECOMM 
7877 LEEWARD CT 
TRACY, CA 95304 
FOR FURTHER ASSISTANCE PLEASE CONTACT US AT INFO@BHEALTHAPPAREL.COM
INTERNATIONAL ORDERS 
 B HEALTH IS PLEASED TO OFFER SHIPPING WORLDWIDE. SEE ABOVE SHIPPING RATES.
PAYMENT CAN BE DONE ON OUR ONLINE PORTAL. DUTIES AND TAXES ARE SUBJECT TO PAYMENT DEPENDING ON COUNTRY OF PURCHASE. FOR SHIPPING DETAILS, PLEASE SEE ABOVE.
SALES/DISCOUNTS 
ALL PRICES AS STATED ONLINE. ALL ITEMS DISCOUNTED WITH PROMO CODES OR ON SALE ARE FINAL SALE AND DO NOT QUALIFY FOR RETURNS AND EXCHANGES.
CHANGES/CANCELLATIONS 
 IF YOU WISH TO CANCEL OR MODIFY YOUR ORDER, PLEASE SEND AN EMAIL AS SOON AS POSSIBLE TO INFO@BHEALTHAPPAREL.COM AND WE WILL MAKE EVERY EFFORT TO ACCOMMODATE YOUR REQUEST, HOWEVER, ONCE AN ORDER HAS BEEN PROCESSED FOR SHIPMENT WE ARE UNABLE TO MODIFY OR CANCEL THE ORDER FOR ANY REASON. IN THIS CASE, PLEASE REFER TO OUR RETURN POLICY AND RETURN YOUR PURCHASE ONCE YOU HAVE RECEIVED IT. IF YOU WOULD LIKE TO PURCHASE A DIFFERENT PRODUCT, PLEASE VISIT OUR WEBSITE OR CONTACT A B HEALTH ONLINE SALES REPRESENTATIVE.
REPAIRS 
 ALL ITEMS ARE QUALITY CONTROLLED AND CHECKED FOR FAULTS BEFORE THEY ARE SHIPPED TO CUSTOMERS. SHOULD YOU RECEIVE AN ITEM THAT IS NOT IN PERFECT CONDITION PLEASE CONTACT CUSTOMER CARE IMMEDIATELY AT INFO@BHEALTHAPPAREL.COM
FOR ALL OTHER REPAIR REQUESTS PLEASE CONTACT INFO@BHEALTHAPPAREL.COM. PLEASE NOTE THAT WE CAN ONLY REPAIR ITEMS PURCHASED FROM THIS WEB. FOR ITEMS PURCHASED THROUGH OUR AUTHORIZED RETAILERS, PLEASE CONTACT THE RETAILER DIRECTLY FOR THEIR SPECIFIC POLICY.
B HEALTH GIVEAWAY RULES
NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT INCREASE THE CHANCES OF WINNING. 
  1. Eligibility: Giveaway (the "Giveaway") is open only to those who take part in the online Giveaway event on Instagram and who is at least 18 years old at the time of entry. The Giveaway is open to legal residents physically residing in the fifty (50) United States (void in Rhode Island), and the District of Columbia. Void where prohibited by law. Employees of B Health (the "Sponsor") and their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers and their immediate family members and/or those living in the same household of each are not eligible to participate in the Giveaway. The Giveaway is subject to all applicable federal, state and local laws and regulations. Void where prohibited. 
  2. Agreement to Rules: By participating, you agree to be fully unconditionally bound by these Rules, and you represent and warrant that you meet the eligibility requirements set forth herein. In addition, you agree to accept the decisions of B Health, as final and binding as it relates to the content. The Giveaway is subject to all applicable federal, state and local laws. 
  3. Giveaway Period: Entries will be accepted online starting on July 11th, 2018 at 9:00 am EST and ending July 19th, 2018 at 7:00 pm EST. All online entries must be received by end time.
  4. How to Enter: The Giveaway must be entered by submitting an entry on Instagram profile. The entry must fulfill all Giveaway requirements described on Instagram, as specified, to be eligible to win a prize. Entries that are not complete or do not adhere to the rules or specifications may be disqualified at the sole discretion of B Health. You may enter the giveaway only once you must fill in the information requested. You may not enter the same brand giveaway more times than indicated by using multiple e-mail addresses, identities or devices in an attempt to circumvent the rules. If you use fraudulent methods or otherwise attempt to circumvent the rules your submission may be removed from eligibility at the sole discretion of B Health. 
  5. Prizes: five sets of B Health scrubs and a Loving Hands pin will be sent out. You are not guaranteed to win a prize and your chance of winning is dependent on whether you follow the Giveaway rules. No cash or other prize substitution permitted except at Sponsor's discretion. The prize is nontransferable. Any and all prize related expenses, including shipping without limitation any and all federal, state, and local taxes shall be the sole responsibility of the winner. No substitution of the prize or transfer/assignment of the prize to others or request for the cash equivalent by winners is permitted. Acceptance of prize constitutes permission for B Health to use winner's name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law. 
The winner must be at least eighteen (18) years of age as of the date of entry. Giveaway subject to all applicable federal, state and local laws and regulations. Misrepresentation of age, upon discovery by Sponsor, will disqualify the applicable participant. 
In the event the winner engages in behavior that, as determined by Sponsor in its sole discretion, is obnoxious or threatening, disruptive, inappropriate, illegal or that is intended to annoy, abuse, threaten or harass any other person (or if the winner has in the past engaged in such behavior and that subsequently becomes known to Sponsor), Sponsor reserves the right to suspend or revoke prizing for the winner with no further compensation.
  1. Winner selection and notification: One winner only. The winner of the Giveaway will be selected in a random drawing under the supervision of the Sponsor. The winner will be notified via direct message on Instagram and the Giveaway with within seven (7) days following the winner selection. B Health shall have no liability for a winner's failure to receive notices due to winner’s spam, lack of viewing the direct message, junk e-mail or other security settings or for winner’s provision of incorrect or otherwise non-functioning contact information. If the selected winner cannot be contacted, is ineligible, fails to claim the prize within 10 days from the time award notification was sent, or fails to timely return a completed and executed declaration and releases as required, the prize may be forfeited and an alternate winner selected. The receipt by winner of the prize offered in this Giveaway is conditioned upon compliance with any and all federal and state laws and regulations. ANY VIOLATION OF THESE OFFICIAL RULES BY ANY WINNER (AT SPONSOR'S SOLE DISCRETION) WILL RESULT IN SUCH WINNER'S DISQUALIFICATION AS WINNER OF THE GIVEAWAY AND ALL PRIVILEGES AS WINNER WILL BE IMMEDIATELY TERMINATED. 
The winner shall be responsible and liable for all federal, state, and local taxes on the value of their prize. 
  1. Rights Granted by you: By entering this Giveaway you understand that B Health, anyone acting on behalf of B Health, or its respective licensees, successors and assigns will have the right, where permitted by law, without any further notice, review or consent to print, publish, broadcast, distribute, and use, worldwide in any media now known or hereafter in perpetuity and throughout the World, your entry, including, without limitation, the entry and winner's name, portrait, picture, voice, likeness, image or statements about the Giveaway, and biographical information as news, publicity or information and for trade, advertising, public relations and promotional purposes without any further compensation. 
  2. Terms: B Health reserves the right, in its sole discretion to cancel, terminate, modify or suspend the Giveaway should (in its sole discretion) a virus, bugs, non-authorized human intervention, fraud or other causes beyond its control corrupt or affect the administration, security, fairness or proper conduct of the Giveaway. In such case, B Health may select the recipients from all eligible entries received prior to and/or after (if appropriate) the action taken by B Health. B Health reserves the right at its sole discretion to disqualify any individual who tampers or attempts to tamper with the entry process or the operation of the Giveaway or website or violates these Terms & Conditions. 
B Health has the right, in its sole discretion, to maintain the integrity of the Giveaway, to void entries for any reason, including, but not limited to; multiple entries from the same user from different IP addresses; multiple entries from the same computer in excess of that allowed by Giveaway rules; or the use of bots, macros or scripts or other technical means for entering. 
Any attempt by an entrant to deliberately damage any web site or undermine the legitimate operation of the Giveaway may be a violation of criminal and civil laws and should such an attempt be made, B Health reserves the right to seek damages from any such person to the fullest extent permitted by law. 
  1. Limitation of Liability: By entering you agree to release and hold harmless B Health from any liability, illness, injury, death, loss, litigation, claim or damage that may occur, directly or indirectly, whether caused by negligence or not, from (i) such entrant's participation in the Giveaway and/or his/her acceptance, possession, use, or misuse of any prize or any portion thereof, (ii) technical failures of any kind, including but not limited to the malfunctioning of any computer, cable, network, hardware or software; (iii) the unavailability or inaccessibility of any transmissions or telephone or Internet service; (iv) unauthorized human intervention in any part of the entry process or the Giveaway; (v) electronic or human error which may occur in the administration of the Giveaway or the processing of entries; (vi) acceptance, receipt, delivery, possession, attendance at, travel related to, defect, use, inability to use or misuse of any prize awarded in connection with the Promotion. 
Releases do not make any, and hereby disclaim any and all, representations or warranties of any kind regarding any Prize, including any warranty of fitness or merchantability, or representation with respect to the function or operation of the Prize. 
  1. Disputes: THIS GIVEAWAY IS GOVERNED BY THE LAWS OF USA AND THE STATE OF NEW YORK, WITHOUT RESPECT TO CONFLICT OF LAW DOCTRINES. As a condition of participating in this Giveaway, participant agrees that any and all disputes which cannot be resolved between the parties, and causes of action arising out of or connected with this Giveaway, shall be resolved individually, without resort to any form of class action, exclusively before a court located in New York having jurisdiction. Further, in any such dispute, under no circumstances will participant be permitted to obtain awards for, and hereby waives all rights to claim punitive, incidental, or consequential damages, including reasonable attorneys' fees, other than participant's actual out-of-pocket expenses (i.e. costs associated with entering this Giveaway), and participant further waives all rights to have damages multiplied or increased. 
  2. Winner: The winner will be announced on July 20, 2018 via @bhealthwellness Instagram. You may contact us at info@bhealthapparel.com and in the body of the email type 'Giveaway Winner” to retrieve your price. This information will be available for one (1) months after the end of the Giveaway.
  3. Sponsor: The Sponsor of the Giveaway is B Health.
  4. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, MailChimp, Instagram or Google. You understand that you are providing your information to the owner of this Giveaway and not to Facebook, MailChimp, Instagram or Google. 
CONTACT US 
 FOR ADDITIONAL ASSISTANCE CONCERNING OUR ON-LINE STORE OR YOUR ONLINE PURCHASE, PLEASE CONTACT US VIA EMAIL AT INFO@BHEALTHAPPAREL.COM
BEHNO, LLC / B HEALTH
231 W 39TH ST RM 918
NEW YORK, NY 10018