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Customer Care

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ONLINE PURCHASE INFORMATION

FOR BEHNO, LLC. / B HEALTH

REVISED AS OF : SEPTEMBER 2017 

THIS ON-LINE PURCHASE INFORMATION GOVERNS PURCHASES MADE THROUGH THIS WEBSITE AND DOES NOT APPLY TO PURCHASES MADE IN INDEPENDENT RETAILERS OF BEHNO / B HEALTH PRODUCTS.

PRODUCT AVAILABILITY 

ALL PRODUCTS ARE SUBJECT TO AVAILABILITY. WHILE WE MAKE EVERY EFFORT TO ONLY DISPLAY ITEMS THAT ARE CURRENTLY IN STOCK AND AVAILABLE TO SHIP, THERE MAY BE INSTANCES FROM TIME TO TIME WHERE WE RUN OUT OF STOCK IN AN ITEM. ONCE AN ORDER IS PLACED, YOU WILL RECEIVE AN EMAIL CONFIRMATION. PLEASE NOTE, HOWEVER, THAT THIS EMAIL CONFIRMATION DOES NOT GUARANTEE THE AVAILABILITY OF THE PRODUCTS YOU SELECTED FOR PURCHASE. UPON YOUR ORDER BEING APPROVED AND PROCESSED FOR SHIPMENT YOU WILL RECEIVE A SECOND EMAIL CONTAINING THE DETAILS OF YOUR ORDER AND A TRACKING NUMBER. AS NECESSARY, WE RESERVE THE RIGHT TO LIMIT THE QUANTITY OF PRODUCTS WE SUPPLY; SUPPLY ONLY PART OF AN ORDER OR TO DIVIDE UP ORDERS. WE ALSO RESERVE THE RIGHT TO ALTER THE TERMS OR DURATION OF ANY SPECIAL OFFERS OR SALE PROMOTION. IF WE ARE UNABLE TO FILL YOUR ORDER WE WILL ATTEMPT TO CONTACT YOU AND IF WE ARE UNABLE TO CONTACT YOU, WE WILL TREAT THE ORDER AS CANCELLED. EACH CLIENT MAY MAKE ON-LINE PURCHASES OF UP TO FIVE ITEMS PER STYLE. IF YOU WOULD LIKE TO PURCHASE ADDITIONAL QUANTITIES, PLEASE CONTACT A B HEALTH SALES REPRESENTATIVE AT INFO@BHEALTHAPPAREL.COM.

 

PRICING AND PAYMENT OPTIONS 

WHILE WE TRY TO ENSURE THAT ALL PRICES ON OUR WEBSITE ARE ACCURATE, ERRORS MAY OCCUR. IF WE DISCOVER AN ERROR IN THE PRICE OF THE MERCHANDISE YOU HAVE ORDERED, WE WILL GIVE YOU THE OPTION OF RECONFIRMING YOUR ORDER AT THE CORRECT PRICE OR CANCELING IT. IF WE ARE UNABLE TO CONTACT YOU, WE WILL TREAT THE ORDER AS CANCELLED. TITLE TO ANY PRODUCTS YOU ORDER ON THIS WEBSITE, AND RISK OF LOSS OR DAMAGE TO PRODUCTS, PASSES TO YOU ON DELIVERY OF THE PRODUCTS, PROVIDED THAT WE HAVE RECEIVED PAYMENT IN FULL FOR THE PRODUCTS. PRICES DISPLAYED ON THE B HEALTH WEBSITE ARE QUOTED IN U.S. DOLLARS. B HEALTH ONLY ACCEPTS AMERICAN EXPRESS, MASTERCARD, VISA OR PAYPAL FOR ON-LINE PURCHASES. PLEASE NOTE THAT YOUR CREDIT CARD WILL NOT BE CHARGED AT THE TIME YOU SUBMIT YOUR ORDER. THE TRANSACTION WILL BE CHARGED TO YOUR CREDIT CARD ONLY AFTER WE HAVE VERIFIED YOUR CARD DETAILS, RECEIVED CREDIT AUTHORIZATION, CONFIRM STOCK AVAILABILITY, AND YOUR ORDER IS READY TO BE SHIPPED.

PRICE ADJUSTMENT POLICY 

B HEALTH IS HAPPY TO OFFER A ONE-TIME PRICE ADJUSTMENT ON FULL-PRICE ITEMS PURCHASED WITHIN SEVEN DAYS OF THE ITEM BEING PLACED ON SALE. PLEASE BE AWARE THAT THE EXACT STYLE, SIZE AND COLOR MUST BE AVAILABLE FOR PURCHASE AT THE TIME OF REQUEST. ALL APPROVED SALE PRICE ADJUSTMENTS WILL BE CREDITED TO THE CARDHOLDER IN THE ORIGINAL FORM OF PAYMENT WITHIN TEN BUSINESS DAYS. WE ARE UNABLE TO OFFER A PRICE ADJUSTMENT ON ITEMS ORIGINALLY PURCHASED IN A SALE OR ON ANY SPECIAL PROMOTION ITEMS THAT ARE TEMPORARILY REDUCED IN PRICE. ONCE AN ITEM HAS BEEN PURCHASED AT A DISCOUNTED SALE PRICE, NO PRICE ADJUSTMENT WILL BE OFFERED SHOULD THE ITEM BE FURTHER MARKED-DOWN. WE DO NOT PRICE MATCH ITEMS PLACED ON SALE WITH ANOTHER RETAILER OR ONLINE STORE.

 

SALES TAX 

B HEALTH CHARGES STATE, LOCAL AND COUNTY TAXES ON ON-LINE TRANSACTIONS, AS REQUIRED BY APPLICABLE LAWS. PLEASE NOTE THAT YOUR ON-SCREEN TRANSACTION TOTAL REFLECTS ESTIMATED TAX. THE ACTUAL SALES TAX WILL BE CALCULATED WHEN YOUR ORDER IS SHIPPED AND MAY VARY FROM THE ESTIMATED TAX.

 

SHIPPING AND DELIVER 

ALL DOMESTIC ORDERS ARE SHIPPED VIA USPS OR UPS FOR SECURITY REASONS. IN ADDITION, PURCHASES MAY NOT BE SHIPPED TO P.O. BOXES OR APO/FPO ADDRESSES, WHICH ARE NOT AVAILABLE THROUGH UPS OR USPS. TO ESTIMATE THE TOTAL DELIVERY TIME FOR YOUR PURCHASE, PLEASE ALLOW ONE TO TWO BUSINESS DAYS TO PROCESS YOUR ORDER FOR SHIPMENT, IN ADDITION TO THE TIME INDICATED BY YOUR PREFERRED SHIPPING METHOD (I.E. UPS NEXT DAY, SECOND-DAY, GROUND). ORDERS ARE PROCESSED AND DELIVERED MONDAY THROUGH FRIDAY, EXCLUDING HOLIDAYS. BEHNO CANNOT BE RESPONSIBLE FOR UNANTICIPATED DELAYS.

DOMESTIC SHIPPING METHODS AND FEES 

ORDERS ABOVE $85 – FREE GROUND SHIPPING

ORDERS UNDER $85 - $12 GROUND SHIPPING
NEXT-DAY $45.00
SECOND-DAY $30.00

 

INTERNATIONAL SHIPPING METHODS AND FEES 

ALL INTERNATIONAL SHIPPING IS $35. ALL INTERNATIONAL SHIPPING IS DONE THROUGH UPS OR USPS. 

TRACKING 

 A SHIPPING CONFIRMATION IS EMAILED TO YOU AS SOON AS YOUR PURCHASE HAS BEEN SHIPPED. WE PROVIDE TRACKING NUMBERS CONTAINED WITHIN THE SHIPMENT NOTIFICATION EMAIL WHEN YOUR ORDER LEAVES OUR DISTRIBUTION CENTER, AND MAINTAIN A TRACKING NUMBER FOR EACH DELIVERY. IF YOU HAVE QUESTIONS ABOUT THE DELIVERY OF YOUR PURCHASE, PLEASE CONTACT A CUSTOMER CARE REPRESENTATIVE VIA EMAIL AT: INFO@BHEALTHAPPAREL.COM.

RETURN POLICY FOR ON-LINE PURCHASES 

 B HEALTH WANTS TO ENSURE YOUR COMPLETE SATISFACTION. FOR B HEALTH ONLINE PURCHASES, WE WILL ACCEPT FULL-PRICED MERCHANDISE ACCOMPANIED BY A RETURN AUTHORIZATION NUMBER. THE RETURN AUTHORIZATION MUST BE REQUESTED WITHIN 14 DAYS OF RECEIVING YOUR ORDER. RETURN PACKAGES MUST BE POSTMARKED NO LATER THAN 15 DAYS FROM THE DATE OF ORIGINAL PURCHASE. ALL SALE MERCHANDISE IS A FINAL SALE AND DO NOT QUALIFY FOR RETURNS OR EXCHANGES. MERCHANDISE MUST BE RETURNED WITH THEIR ORIGINAL PACKAGING. MERCHANDISE MUST BE UNUSED, UNWORN AND IN AN UNALTERED CONDITION. ALL ORIGINAL TICKETS MUST BE ATTACHED AND A COPY OF YOUR INVOICE MUST BE ENCLOSED WITH YOUR RETURN AUTHORIZATION NUMBER CLEARLY DOCUMENTED. B HEALTH RESERVES THE RIGHT TO REFUSE THE RETURN OF ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE CRITERIA. IN SUCH INSTANCES, B HEALTH WILL SEND THE PRODUCT(S) BACK AT THE CUSTOMER’S EXPENSE. REFUNDS WILL ONLY BE ISSUED IN THE SAME FORM AS PAYMENT AND SHIPPING COSTS ARE NON-REFUNDABLE. FOR MULTIPLE PRODUCT ORDERS, WE KINDLY ASK THAT THE MERCHANDISE BE RETURNED IN ONE CONSOLIDATED PACKAGE. THERE IS A $10 RESTOCKING FEE FOR DOMESTIC ORDERS AND A $30 RESTOCKING FEE FOR INTERNATIONAL ORDERS.

 

RETURN BY MAIL 

 REQUEST A RETURN AUTHORIZATION NUMBER WITHIN 14 DAYS OF RECEIVING YOUR ORDER. SIGN INTO ‘MY ACCOUNT’. IN ‘PURCHASE HISTORY’, SELECT YOUR ORDER FROM THE DROP-DOWN MENU AND CLICK ON THE ITEMS YOU WOULD LIKE TO RETURN. IF YOU DO NOT HAVE AN ACCOUNT, PLEASE CONTACT INFO@BHEALTHAPPAREL.COM TO RECEIVE A RETURN AUTHORIZATION NUMBER. 

PACK YOUR UNUSED MERCHANDISE SECURELY AND ENSURE THAT THE RETURN AUTHORIZATION NUMBER IS INDICATED ON A COPY OF YOUR INVOICE. BE SURE TO NOTE THE TRACKING NUMBER FOR YOUR RECORDS.

ONCE WE HAVE RECEIVED AND PROCESSED YOUR RETURN YOU WILL BE NOTIFIED BY EMAIL. PLEASE ALLOW 2-3 WEEKS FROM THE SHIPPING DATE FOR YOUR REFUND. FOR AN EXCHANGE OF A PRODUCT, PLEASE FOLLOW THE RETURN GUIDELINES AND PLACE A NEW ORDER ONLINE. YOUR REFUND WILL BE PROCESSED WITHIN 2-3 WEEKS AFTER THE RETURN SHIPPING DATE AND YOUR ACCOUNT WILL BE CHARGED ONCE THE EXCHANGE ITEM HAS BEEN SHIPPED.

PLEASE SEND ALL RETURNS AND EXCHANGES TO THE FOLLOWING ADDRESS: 
BEHNO LLC 
C/O B HEALTH ECOMM 
7877 LEEWARD CT 
TRACY, CA 95304 


FOR FURTHER ASSISTANCE PLEASE CONTACT US AT INFO@BHEALTHAPPAREL.COM.

 

INTERNATIONAL ORDERS 

 B HEALTH IS PLEASED TO OFFER SHIPPING WORLDWIDE. SEE ABOVE SHIPPING RATES.

PAYMENT CAN BE DONE ON OUR ONLINE PORTAL. DUTIES AND TAXES ARE SUBJECT TO PAYMENT DEPENDING ON COUNTRY OF PURCHASE. FOR SHIPPING DETAILS, PLEASE SEE ABOVE.

SALES/DISCOUNTS

 

ALL PRICES AS STATED ONLINE. ALL ITEMS DISCOUNTED WITH PROMO CODES OR ON SALE ARE FINAL SALE AND DO NOT QUALIFY FOR RETURNS AND EXCHANGES.

CHANGES/CANCELLATIONS 

 IF YOU WISH TO CANCEL OR MODIFY YOUR ORDER, PLEASE SEND AN EMAIL AS SOON AS POSSIBLE TO INFO@BHEALTHAPPAREL.COM AND WE WILL MAKE EVERY EFFORT TO ACCOMMODATE YOUR REQUEST, HOWEVER, ONCE AN ORDER HAS BEEN PROCESSED FOR SHIPMENT WE ARE UNABLE TO MODIFY OR CANCEL THE ORDER FOR ANY REASON. IN THIS CASE, PLEASE REFER TO OUR RETURN POLICY AND RETURN YOUR PURCHASE ONCE YOU HAVE RECEIVED IT. IF YOU WOULD LIKE TO PURCHASE A DIFFERENT PRODUCT, PLEASE VISIT OUR WEB SITE OR CONTACT A B HEALTH ON-LINE SALES REPRESENTATIVE.

REPAIRS 

 ALL ITEMS ARE QUALITY CONTROLLED AND CHECKED FOR FAULTS BEFORE THEY ARE SHIPPED TO CUSTOMERS. SHOULD YOU RECEIVE AN ITEM THAT IS NOT IN PERFECT CONDITION PLEASE CONTACT CUSTOMER CARE IMMEDIATELY AT INFO@BHEALTHAPPAREL.COM.

FOR ALL OTHER REPAIR REQUESTS PLEASE CONTACT INFO@BHEALTHAPPAREL.COM. PLEASE NOTE THAT WE CAN ONLY REPAIR ITEMS PURCHASED FROM THIS WEB. FOR ITEMS PURCHASED THROUGH OUR AUTHORIZED RETAILERS, PLEASE CONTACT THE RETAILER DIRECTLY FOR THEIR SPECIFIC POLICY.

 

CONTACT US 

 FOR ADDITIONAL ASSISTANCE CONCERNING OUR ON-LINE STORE OR YOUR ON-LINE PURCHASE, PLEASE CONTACT US VIA EMAIL AT INFO@BHEALTHAPPAREL.COM.
BEHNO, LLC / B HEALTH
231 W 39TH ST RM 918
NEW YORK, NY 10018